The Project Lucky Dip

Joel Phillips • January 1, 2000

The Project Lucky Dip.

JOIN THE THINKERS

Think Outside the Box & OUTSOURCE

Cadbury Roses chocolates in colorful wrappers, piled in a silver bowl.

The Project Lucky Dip

    Involvement in any major international project, with other professionals and specialist contractors, drawn from several nationalities, many of whom you may not be familiar with, can initially at least be a little daunting.

    Different approaches, styles and procedural methodologies tend make it somewhat like the proverbial lucky dip into the chocolate box to decide what you get and who you have to coordinate and work closely with.

    In retrospect, it is now apparent to me that all of the most successful and enjoyable projects I have ever been involved in, all had a high proportion of characters who bypass the vagaries of new work relationships and  ignited a positive spirit of teamwork and cement camaraderie.

    The iconic seven stars Burj al Arab Hotel in Dubai, in which I had a start to finish involvement, certainly had a plethora of characters, many of whom had I had never met previously but contributed to make even some of the toughest days interesting and even enjoyable.

    The project’s client’s rep, Mr. Paul, an imposing Zimbabwean expat who stood near two metres tall, was charged by the highest level of government, with driving the project forward to an exacting schedule, He was onsite at 5pm every morning to walk through the project an hour before anyone else arrived and absorb the real-time status.

    He was an intimidating force to some, especially those that were not putting a serious effort to mitigate shortfalls or not meeting the professional standards the job demanded He made it very clear that a “Three strikes and you are out” policy was applied and regardless of standing and status in the scheme of things, he would separate the chaff from the wheat.

    In the closing months of the project, Mr. Paul instigated a pattern of daily onsite meetings to which all senior project and contractor managers as well as specialist suppliers were “invited” This took the form of a 6am meeting to coordinate expectations and a 6pm follow-up meeting to review actions and progress. Those who consistently underperformed or were foolish enough to try to pull the wool over his eyes were likely to be introduced to Mr. Paul’s, by then infamous catchphrase, “You are toast, goodbye.”

    He was however more than generous to those he knew to be fully committed and honestly applying themselves and he gained great respect with his openness and the knowledge that his word was his bond, in dealing with both commercial and technical matters. He is undoubtedly, high on the list of individuals I would relish working with again.

    Professionally, the project was without equal in attracting the best talent, but as it progressed it also seemed like a focal point for some unlikely and entertaining international characters. This was epitomised none more so than by a young South African welder who later became world renowned as a leading Elvis Presley tribute singer.

    His talent emerged at a team bonding session after a heavy day onsite and he was persuaded to take up the microphone and oblige with a rendition of Blue Suede Shoes. Although attired in his welder’s uniform and heavy site boots, he garnered the attention of everyone in the place as soon as he started his interpretation, in the style of Elvis. He was so realistic in his Elvis persona that he was immediately bombarded with requests from all and sundry.

    When word got around of his talent, he was booked to perform at weekends at venues all over the Emirates and later moved onto the international club circuit, culminating in him eventually going to Las Vegas to perform and pick-up the prestigious Elvis Impersonation Award.

    Within my own team, my Senior Project Manager, Mr. B had somewhat of a history of professional entertaining and used his inherent Merseyside wit to keep us chuckling, especially when the pressure of work was weighing heavily. His tales and gags inevitably started with the insistence that it was a true story, regardless of how outrageous it was and although I had worked with him for several years and heard many of the tales before, I never ceased to laugh because the delivery was so good.

    Professional ability was a known requisite for everyone who identified with the project, but the importance of having a good healthy spirit was also recognised by the Client’s Team. This extended to an request that Mr. B started the 6am daily meeting with one of his implausible stories to lighten the mood for the 25 or so managers who had dragged themselves there early in the morning, knowing they had a 112- or 14-hourday of pressure ahead of them.

    A typically “true story” would be something like;-

    “I’m lucky to be here this morning. I couldn’t find a taxi after having few beers with my pals last night and I had to walk all the way home.  I was stopped by the local police who wanted to know what I was doing, wandering about in the early hours of the morning- I politely told them that I was going to attend a lecture on the dangers of drinking, smoking and spending time with loose women.- I’m not sure that they believed me, because they insisted on knowing who was going to give a lecture at 4 o’clock in the morning, so I had to come clean and admit it was my wife.”

    Such characters abound, including a stringy, droopy mustache Texan, employed by the main contractor as a progress chaser. He had a fitness regime that entailed a daily run up the full 56 levels of the structure and walking down while inspecting progress at each level.

    Naturally as he expressed himself as the stereotype Texan, he came in for some lighthearted banter. This was accelerated when fine finishing was in progress and site helmets were not a mandatory requirement and he chose to walk about in a Stetson and cowboy boots.

    On a social occasion, when Texas Ted (as Mr. B referred to him) resplendent in his full Saturday night dress, including high heal boots and oversized silver belt buckle, was waxing lyrical about Texas and how big everything was there. He said his house was huge and it took up to 15 minutes to get from his front door to his gate. – Mr. B responded by saying he also once had a rubbish car that caused him a similar problem.

    Humour was supplemented further by some of the nicknames bandied about and were accepted as a sort of rite of passage and raise a smile or two even now.  We had a contractor’s manager addressed as Budgie- because he “flapped” in a panic, a supervisor, called The Balloon because he always told his crew that “Whatever happens, don’t let me down.” A particular HVAC engineer earned the title of The Lawyer, as he often directed his men while “sitting on a case”  

    The good humour was widespread and added to the good vibes generated by pride in workmanship and the camaraderie positive characters brought to the table. Personal and business relationships were forged and maintained for many years after the project was handed over.

    Mr. B went on to be the Best Man at my wedding and we now have a 25-year friendship and professional relationship and he still provides me with his “true stories.” 

    The importance of good humour is never recognised formally or incorporated in any contract documents, but it does undoubtedly enhance the workplace and long may it do so.     

     


              

Author

COLIN ANTHONY ADDLEY MCIOB, MAIB, MSAIB

Colin is a highly experienced Professional Quantity Surveyor and Project Manager with over three decades in the International construction and Marine Industry.

He is a specialist in the fit out sector having executed many prestigious, Luxury high quality and Technically Complex Projects.

He is also a creative writer having penned many industry related articles.

July 10, 2026
Your project deadline is closing in. Your in-house Revit team is stretched across three projects at once. You post a job listing for a Revit Architect, and six weeks later you are still sifting through resumes, running interviews, and hoping the person you hire actually fits your workflow. Sound familiar? This is the reality for many architecture, engineering, and construction firms today. Talent is hard to find, harder to retain, and even when you do fill the seat, there is no guarantee the new hire will mesh with how your practice works. The result is missed deadlines, inconsistent quality, and a revolving door of contractors who never quite become part of the team. There is a better way to think about this problem. The Outsourcing Trap When firms hear "Revit support," the first instinct is often to outsource: bring in a freelancer or a contractor to knock out a set of drawings, then part ways. It solves the immediate crunch, but it rarely solves the underlying problem. Outsourced talent tends to work in isolation. They do not know your standards, your templates, or your client expectations. Every new hire means retraining from scratch. Every project means renegotiating scope. It is a short-term fix wearing the costume of a long-term solution. As Colin Addley, President and Managing Member of ADDMORE Services, puts it: "Do not just outsource a Revit Architect. Build an embedded Revit team that integrates seamlessly with your practice, collaborates in your workflows, and scales as your projects grow." That distinction matters. Outsourcing treats talent as a transaction. Embedding treats talent as a partnership. What an Embedded Revit Team Actually Looks Like An embedded team is not a stack of freelance invoices. It is a group of skilled Revit professionals who work inside your systems, your communication channels, and your project timelines as if they sat down the hall from you. A few things set this model apart: They learn your standards once, not every time. Instead of re-explaining your BIM protocols and drawing conventions to a new contractor on every project, an embedded team retains that knowledge and applies it consistently across your entire pipeline. They collaborate in real time. Embedded teams show up in your project meetings, respond in your preferred tools, and adapt to your review cycles. There is no lag between what your firm needs and what gets delivered. They scale with you. Busy season does not have to mean a hiring scramble. An embedded model flexes up when your workload grows and flexes down when it does not, without the overhead of full-time headcount. They become an extension of your culture. Over time, an embedded Revit team stops feeling like outside help. They understand your clients, your project types, and your quality bar because they have been immersed in your practice, not parachuted into it for a single deliverable. Why This Matters More Now Than Ever The AEC industry is facing a well-documented talent shortage, and firms of every size are feeling the squeeze. Waiting months to fill a Revit Architect role is not just inconvenient, it is a competitive disadvantage. Firms that figure out how to access skilled, reliable Revit talent without the overhead of traditional hiring are the ones winning more work and delivering it on time. The firms that treat their extended talent as a true extension of the team, rather than a stopgap, are the ones building repeatable, scalable delivery models. That is the shift happening across the industry right now, and it is worth paying attention to. Building Your Own Embedded Team If the idea of an embedded Revit team sounds like the missing piece for your practice, you are not alone. This is exactly the model ADDMORE Services was built around: skilled, US market-ready Revit and BIM professionals who integrate into your workflows and grow alongside your project pipeline, rather than one-off contractors who disappear once the deliverable ships. If your firm is tired of the outsourcing cycle and ready to explore what an embedded team could look like for your projects, it might be worth a conversation with ADDMORE Services to see how the model fits your practice.
June 29, 2026
Building Global Teams That Stay: Why Culture, Not Geography, Determines Offshore Success Modern business has made it possible to collaborate with talented professionals from almost anywhere in the world. For architecture, engineering, and construction firms, this has opened the door to scalable teams, specialized expertise, and around-the-clock productivity. Yet despite these opportunities, many organizations still hesitate to embrace offshore outsourcing because of one persistent concern. "How do you maintain company culture when part of your team is located halfway across the world?" It is a reasonable question. However, it may not be the right one. Culture has never been confined to a physical office. It is created through leadership, shared expectations, meaningful communication, and a common purpose. Organizations that succeed with global teams understand that culture is something intentionally designed, nurtured, and reinforced every day. Businesses that struggle with offshore outsourcing often do not fail because of geography. They fail because they approach offshore professionals as temporary resources instead of valuable members of the organization. That distinction changes everything. Culture Travels Better Than Many Leaders Think Technology has removed many of the barriers that once separated international teams. Video conferencing, cloud collaboration, Building Information Modeling (BIM), project management platforms, and real-time communication tools allow professionals to work together regardless of location. What technology cannot replace is thoughtful leadership. Many unsuccessful outsourcing relationships begin with a purely financial objective. Companies hire offshore talent to reduce costs, provide limited onboarding, establish minimal communication, and expect immediate results. When productivity suffers or turnover increases, they conclude that offshore staffing does not work. The reality is much different. Successful global organizations recognize that every employee deserves clarity, support, and a genuine connection to the organization's mission. People perform at their highest level when they understand not only what they are expected to do, but also why their work matters. That principle applies equally to employees sitting in headquarters and professionals working thousands of miles away. Offshore Professionals Should Never Feel Like Outsiders One of the most overlooked factors in offshore success is belonging. Employees who feel disconnected from the larger organization naturally become less engaged over time. Small misunderstandings accumulate, communication becomes increasingly transactional, and collaboration begins to deteriorate. Strong organizations intentionally prevent this from happening. Instead of treating onboarding as an administrative exercise, leading companies view it as the beginning of a long-term relationship. Effective onboarding introduces new professionals to company values, communication expectations, workflows, quality standards, and team dynamics before they begin contributing to live projects. This early investment creates confidence for both the employee and the client. When professionals feel welcomed, respected, and trusted from the very beginning, they are significantly more likely to remain engaged and committed for the long term. That sense of belonging becomes especially valuable for global teams where face-to-face interactions are less frequent. Three Principles That Build Strong Global Teams Organizations that consistently achieve high retention across international teams often share several common characteristics. 1. Prioritize Connection Before Productivity Many businesses focus exclusively on technical onboarding. While software access, documentation, and compliance are important, they only represent part of the equation. Successful organizations also introduce new team members to the company's culture, communication style, decision-making process, and long-term vision. Employees should understand how their role contributes to project success, who they can rely on for support, and what excellence looks like within the organization. Professional belonging begins long before the first completed task. 2. Build Communication Systems That Prevent Misalignment Cultural misunderstandings rarely appear as major conflicts. More often, they develop gradually through unclear expectations, different communication styles, inconsistent feedback, or assumptions that were never discussed. Clear communication frameworks eliminate much of this uncertainty. Regular check-ins, documented workflows, standardized quality reviews, collaborative project management tools, and open feedback channels create consistency regardless of where team members are located. This structure allows problems to be identified early rather than after they begin affecting project delivery. For AEC firms managing complex design documentation, shop drawings, BIM coordination, estimating, or multidisciplinary collaboration, communication systems become even more important because every project depends upon accuracy and coordination. 3. Build Systems Instead of Depending on Individuals One of the strongest indicators of organizational maturity is whether company culture can survive leadership changes. If collaboration only works because one manager constantly reminds everyone of expectations, the organization has created dependence rather than culture. Sustainable businesses embed their values directly into their processes. Quality standards, documentation procedures, project workflows, onboarding programs, performance reviews, and leadership expectations should consistently reinforce the behaviors that define the company. Culture becomes scalable when it exists inside systems instead of personalities. Why Culture Is Especially Important for AEC Firms Few industries depend on teamwork as heavily as architecture, engineering, and construction. Every project involves multiple stakeholders, disciplines, approvals, and deliverables that must come together with precision. Architects, engineers, BIM specialists, estimators, quantity surveyors, project managers, contractors, and consultants all contribute to a shared outcome. When communication breaks down, mistakes become expensive. A misunderstood design intent can result in rework. An overlooked coordination issue can delay construction. Poor documentation can trigger costly change orders. Technical expertise is certainly important, but expertise alone cannot overcome the challenges created by disconnected teams. This is why organizational culture has a direct impact on project performance. Teams that trust one another communicate more openly. Professionals who understand shared standards are more likely to identify potential issues before they become costly problems. People who feel respected are more willing to ask questions, share ideas, and collaborate across disciplines. Whether a project team is located in one office or distributed across multiple countries, these qualities remain essential. Building Global Teams That Deliver Consistent Quality High-performing offshore teams do not happen by accident. They are built through intentional leadership and disciplined processes. Successful organizations establish clear expectations from the beginning. Every professional understands the company's quality standards, communication protocols, project objectives, and client expectations. Regular feedback, collaborative planning, and continuous learning reinforce those standards throughout every stage of a project. Consistency also creates confidence. When project managers know exactly how documentation will be prepared, reviewed, and delivered, they spend less time managing uncertainty and more time driving projects forward. This becomes particularly valuable for firms handling shop drawings, BIM coordination, construction documentation, quantity takeoffs, cost management, and multidisciplinary design work, where accuracy and consistency directly influence project outcomes. Common Mistakes That Undermine Global Teams Many organizations unintentionally create barriers that prevent offshore professionals from reaching their full potential. Some of the most common mistakes include: Treating offshore professionals as external vendors instead of integrated team members. Limiting communication to task assignments rather than meaningful collaboration. Failing to provide structured onboarding and ongoing professional development. Measuring success solely through hourly costs instead of long-term value. Creating inconsistent quality standards across different offices or teams. Assuming culture will naturally develop without deliberate leadership. Each of these challenges is preventable. Organizations that invest in people, establish clear systems, and foster genuine collaboration consistently experience higher employee retention, stronger project outcomes, and better client relationships. A Strategic Approach to Offshore AEC Resourcing For firms operating in today's competitive construction environment, offshore outsourcing should be viewed as more than a staffing solution. It should become an extension of the business itself. That philosophy is central to how ADDMORE Services LLC partners with AEC firms around the world. Rather than simply supplying additional resources, ADDMORE provides experienced architects, BIM specialists, engineers, estimators, quantity surveyors, CAD professionals, project managers, and technical experts who integrate seamlessly into existing project teams. Supported by established quality assurance processes, collaborative workflows, and a culture built around excellence, integrity, innovation, customer-first service, and Ownership Pride, every engagement is designed to strengthen project delivery rather than simply reduce workload. With headquarters in Las Vegas and global talent hubs across the Philippines, Latin America, South Africa, India, and Sri Lanka, ADDMORE helps firms expand their capabilities while maintaining the quality, consistency, and responsiveness their clients expect. The objective is simple: build partnerships where offshore professionals become trusted contributors to long-term business success rather than temporary resources. Leadership Shapes Culture Every Day Culture is not created during annual meetings or company retreats. It is reflected in everyday decisions. Leaders shape culture through the way they communicate expectations, recognize achievements, respond to challenges, and support professional growth. Every interaction either strengthens or weakens the environment people experience at work. This becomes even more significant when leading geographically distributed teams. Intentional leadership creates clarity. Clear systems create consistency. Consistency builds trust. Trust creates engagement, and engaged professionals produce better work. When these elements work together, location becomes far less important than shared commitment. Looking Beyond Cost Savings Businesses often begin exploring offshore outsourcing because they want greater flexibility or improved cost efficiency. Those are legitimate business objectives. However, the organizations that experience the greatest long-term success quickly realize that the true value extends far beyond operational savings. A stable global workforce preserves institutional knowledge. Long-term team members become increasingly familiar with client standards, project requirements, and internal processes. Collaboration becomes smoother, productivity improves, and quality becomes more predictable with every completed project. Retention, consistency, and trust ultimately create a stronger return on investment than cost savings alone. That is why culture deserves the same level of strategic attention as technology, workflows, and operational planning. Final Thoughts Global teams are no longer the future of business. They are already shaping how projects are designed, coordinated, and delivered across the architecture, engineering, and construction sector. Organizations that continue to view offshore professionals as distant resources may struggle to realize the full benefits of international collaboration. Those that intentionally build inclusive cultures, establish consistent systems, and invest in their people create resilient teams capable of delivering exceptional results regardless of geography. Culture does not depend on a shared office. It depends on shared purpose. It depends on shared standards. Most importantly, it depends on leadership that recognizes every professional as an integral part of the team's success. When those foundations are in place, distance becomes a logistical detail rather than an organizational challenge. Ready to Build a Stronger Global Team? Whether you need dedicated BIM specialists, architects, CAD professionals, estimators, quantity surveyors, project managers, or multidisciplinary technical support, ADDMORE Services LLC can help you build an offshore team that feels like a natural extension of your business. Our intelligent resourcing approach is designed to deliver more than additional capacity. We help AEC firms develop collaborative, high-performing teams that prioritize quality, accountability, and long-term success.  Contact ADDMORE Services LLC today for a free consultation and discover how the right offshore professionals, supported by proven systems and shared values, can help your next project move forward with confidence.
June 27, 2026
An Integrated Approach to Hospitality That Delivers Beyond Opening Day With the current hospitality trend, successful restaurants and bars are no longer defined purely by concept or design. Long term performance depends on how well every stage of a project is aligned, from the first idea through to daily operations. The Restaurant and Bar Collective was created to address this exact challenge. The Restaurant and Bar Collective is a curated network of hospitality specialists, concepts, and delivery partners brought together under one integrated model. Its purpose is clear: to remove the fragmentation that typically exists between concept development, design, construction, and operational performance. Instead of disconnected services, the collective provides a cohesive and coordinated approach that ensures every decision contributes to a venue’s long-term success. A Model Built Around Performance Traditional hospitality projects often struggle because key disciplines operate in isolation. A concept may look compelling on paper but fail in execution. A beautifully designed space may not function efficiently during peak service. Construction may not fully reflect the original design intent. These disconnects lead to costly redesigns, operational inefficiencies, and underperforming venues. The Restaurant and Bar Collective eliminates these issues by integrating the core components that determine success. The collective provides: Concept development support, including positioning, guest experience strategy, and brand direction Architectural and interior design that aligns with operational efficiency and real-world service requirements Bar and kitchen workflow planning to optimize speed, service flow, and staff performance Technical documentation and design coordination to ensure accurate construction delivery Procurement coordination covering FF&E, finishes, and specialist supplier alignment Project delivery support from initial design through to completion and handover Operational readiness input including spatial flow, staffing logic, and service sequencing This is not a single service offering. It is a connected system that links every stage of a hospitality project into one continuous and accountable process. The Advantage of the Collective The strength of the Restaurant and Bar Collective lies in alignment. Every contributor operates within a shared framework, ensuring that design intent, operational logic, and delivery execution support each other rather than compete. This integrated structure creates measurable advantages: A fully aligned journey from concept to opening Reduced redesign, variation, and on-site disruption Smarter layouts that support revenue generation and guest experience Improved cost control through early coordination and informed procurement decisions Faster and more predictable project delivery timelines Venues designed to perform operationally, not just visually The result is straightforward. Restaurants and bars that function efficiently, deliver consistently, and sustain performance long after opening day. Introducing the Members of the Collective The Restaurant and Bar Collective is built on a carefully selected group of industry professionals and specialist partners. Each member contributes deep expertise in a specific area of hospitality, from concept strategy and design to technical execution and operational delivery. Among the current members of the collective are highly respected industry figures who bring decades of hands-on experience across food and beverage, construction, and consulting. Lu Schildmeyer , Principal and Owner of Lu S Design Associates, is a recognized specialist in food and beverage design and consulting. With more than 38 years of experience, Lu has designed hundreds of restaurants, bars, and foodservice facilities across the United States and Canada. Lu brings deep expertise in foodservice millwork design, stainless steel systems, project management, and regulatory compliance, ensuring that hospitality environments are both practical and fully aligned with operational requirements. Craig Pendleton , President and Owner of National Foodservice Consulting, brings more than 50 years of industry experience spanning design, operations, and project management. Craig has played a key role in the successful delivery of over 100 hospitality projects, including casinos and large-scale restaurant environments. Craig’s approach is grounded in ensuring that operational performance and profitability are considered from the very beginning of every project. Irma Dore , Director of Business Development at Bayley Construction, contributes a strong commercial and delivery focused perspective to the collective. With a background in architecture, construction management, and owner representation, Irma plays a key role in aligning stakeholders and ensuring that projects move efficiently from concept through to completion. Through Bayley Construction, the collective benefits from proven expertise in delivering high quality hospitality environments with a strong emphasis on collaboration and execution. What makes the collective unique is not only the quality of its members, but the way they collaborate. Every participant understands the importance of coordination and shared responsibility. This ensures that decisions made at one stage are informed by the realities of the next. Through this network, clients gain access to a unified team that works toward a common goal, delivering hospitality environments that meet both creative ambition and operational demands. Welcoming Brenden Wright The continued growth of the Restaurant and Bar Collective reflects its commitment to innovation and performance led thinking. The addition of Brenden Wright marks an important step forward in this evolution. Brenden Wright, founder of SpatialSim and Visual Conquest, brings nearly two decades of experience across the foodservice equipment, design, and technology sectors. The professional background includes hands on collaboration with consultants, operators, dealers, and manufacturers, providing a comprehensive understanding of how hospitality spaces function beyond design intent. Through Visual Conquest, Brenden began developing immersive 3D and virtual reality applications that allow teams to experience hospitality environments before they are built. This work has since expanded into SpatialSim, an operational simulation platform designed specifically for foodservice and hospitality projects. SpatialSim enables project teams to test workflow, staffing, congestion, throughput, and performance within interactive digital environments. This allows potential issues to be identified and resolved during the planning phase, reducing risk and improving decision making. The addition of this capability strengthens the Restaurant and Bar Collective in a critical way. It introduces a powerful toolset that connects design vision with operational reality, ensuring that spaces are not only well-designed but fully optimized for performance before construction even begins. Brenden Wright’s focus on practical, solution-driven applications aligns directly with the mission of the collective. The ability to simulate real world conditions supports better planning, stronger coordination, and more predictable outcomes. Raising the Standard for Hospitality Delivery The Restaurant and Bar Collective represents a shift in how hospitality projects are conceived and delivered. It moves away from fragmented processes and toward a fully integrated model that prioritizes performance at every stage. By bringing together expertise in concept development, design, technical execution, and operational strategy, the collective ensures that every decision contributes to a venue’s long-term success. The addition of forward-thinking partners such as Brenden Wright further reinforces this commitment. In hospitality, success is not defined by launch alone. Success is defined by what continues to perform, adapt, and thrive after opening. That is the standard the Restaurant and Bar Collective is built to deliver.