Frequently Asked Questions

Getting Started

  • How does it work?

    We offer two flexible arrangements depending on your business needs:


    On-Demand Project Specific Outsourcing 


    This involves relocating specific scopes of work to the Philippines. The projects are typically defined by a scope of work, fixed price, and milestone deliverables. 


    1. You send us the project details – This typically includes a complete set of drawings in AutoCAD and PDF format, along with a clear written brief outlining your requirements, scope of work, and deadlines. Files can be shared via email, Dropbox, or similar platforms. 


    2. Our team gets to work – Once we’ve reviewed the documentation, our in-house specialists begin working on the deliverables based on your brief. 


    3. We manage quality and delivery – We conduct internal reviews to ensure quality, accuracy, and adherence to your standards. 


    4. Communication is streamlined – If we spot any inconsistencies or need clarification, we’ll send a formal Request for Information (RFI), which will be time-sensitive depending on your delivery schedule. 


    5. Final delivery – You receive completed work on time, ready for use or submission. 


    ADDMORE Managed or Client Managed Offshore Professional Talent 


    This type of offshore outsourcing focuses on providing skilled professionals from the Philippines, Latin America or South Africa to perform ongoing tasks or roles within the company. These professionals are integrated into the company's operations, working remotely. 


    1. We assess your staffing needs – In a discovery call, we discuss your operational goals, required skill sets, and ideal team structure. 


    2. We build your offshore team – ADDMORE recruits, screens, and hires professionals based on your criteria (e.g., CAD drafters, Revit modelers, quantity surveyors, estimators, etc.).


    3. Full team management – Your offshore team is fully managed by ADDMORE, including onboarding, day-to-day supervision, performance tracking, and process optimization. 


    4. You collaborate directly – You can communicate with your team as needed while ADDMORE ensures consistent quality, task oversight, and HR support. 


    5. Ongoing improvement – We continuously monitor team performance, suggest workflow improvements, and remain flexible as your needs evolve. 

  • What are the services you provide?

    ON-DEMAND PROJECT SPECIFIC 

    OUTSOURCING


    ADDMORE Services LLC is a Professional and technical outsourcing company for the Architectural, Engineering and Construction Industry. 


    We provide two specific branches of service:


    1. Experts to augment your team from our Professional Offshore Talent


    2. Project-centered services, including:

    • Architectural, BIM, & Rendering
    • Quantity Take Offs & Cost Management
    • Project Management, FF&E and Consultancy
    • MEP & Structural Services
    • Food & Beverage Hospitality Design and Consultancy Services.  
  • Will you customize your services for our particular needs?

    Yes, absolutely. Our services are fully customizable to suit your specific requirements. We can include or exclude any deliverables based on your scope, and we’re happy to adjust our standard templates and workflows to align with your preferences. 


    If you provide editable soft copy files, we’ll work directly within your formats, ensuring that the output is immediately usable upon delivery, with no extra formatting needed on your end. 


    Our goal is to integrate seamlessly with your processes and deliver work that fits your standards from day one. 

  • What is the cost?

    Our pricing depends on the service model you choose: 


    For On-Demand Project Specific Outsourcing 


    We charge based on the estimated hours required to complete your project, which is determined by its size, complexity, and delivery timeframe. You’ll receive a detailed quote after we assess your scope of work. 


    For ADDMORE Managed or Client Managed Offshore Professional Talent 


    This model follows a monthly rate per team member, based on the agreed contract term and required skill set. It’s ideal for medium to long-term support with dedicated offshore professionals. 


    You can explore potential savings using our Cost Savings Calculator on the website, addmoreservices.com. 

    If you’re unsure which model fits your needs best, we’d be happy to walk you through the options in a free consultation

  • To which countries do you provide your service?

    We are a global service provider but the primary markets are: 


    USA, Australia, UK, Republic of Ireland, UAE, and Kingdom of Saudi Arabia. 


    However, our extensive international experience enables us to work in most countries. 

  • How fast can we get started after signing an agreement?

    For On-Demand Project Specific Outsourcing, we typically onboard and begin work within 7-10 days of signing. 


    For ADDMORE Managed or Client-Managed Offshore Professional Talent, the process takes 14–21 days, as it involves recruiting, vetting, and presenting the best-matched candidates for your approval before deployment. 


    We prioritize efficiency at every step to ensure a smooth and timely start. 


  • What’s the process for onboarding a new client with ADDMORE?

    Our onboarding process is designed to deliver a smooth and professional experience—whether you're outsourcing a specific project or integrating long-term offshore talent. 


    1. Initial Consultation – We begin with a discovery call to understand your business goals, current challenges, and the type of support you require, whether it's for a defined project or ongoing staffing. 


    2. Needs Assessment & Scope Definition – Depending on the service model, you’ll either: 

    Share a Scope of Works (for project-based outsourcing), or Outline the roles, skills, and team structure needed (for professional talent outsourcing). 

    This helps us clearly define expectations, responsibilities, and timelines. 


    3. Proposal & Service Plan – We prepare a tailored proposal that includes: 

    • Project deliverables and milestones (for project-based models), or 
    • Candidate profiles, responsibilities, and onboarding 
    • timelines (for talent-based models). 

    You’ll also receive pricing and service terms. 


    4. Agreement & Initial Payment – Once the proposal is approved, we proceed with a formal agreement. A deposit or initial invoice is issued to activate the service.

     

    5. Team Assembly & Resource Planning 

    For projects: We assign a skilled project team based on the scope. 

    For staffing: We source and shortlist professionals 

    matching your criteria, with optional client interviews for final selection. 


    6. Kickoff & Integration Setup - We hold a kickoff meeting to: 

    • Introduce your dedicated team or point of contact 
    • Align on workflows, tools, and communication preferences 
    • Establish reporting structures and performance expectations 

    7. Go-Live & Ongoing Support - Your service officially begins with full support from our account management team. We monitor progress, performance, and service quality to ensure your satisfaction and long-term success. 


  • Do you offer any trial periods or pilot programs before full commitment?

    No, we do not offer trial periods or pilot programs. Our service model is designed to deliver full commitment and results from the initial engagement. 


    However, we are happy to provide  detailed case studies and client  references to demonstrate our  capabilities and help you make an informed decision. 


Service Capabilities & Solutions

  • What softwares do you use?

    For Quantity Takeoffs and Estimating, we use: 

    • PlanSwift 
    • Bluebeam 
    • On-Screen Takeoff (OST) 
    • Customized Excel sheets 

    For Architectural and BIM Services, we use a full suite of Autodesk products and other industry-standard tools, including: 

    • AutoCAD (2D & 3D) 
    • Revit 
    • Navisworks 
    • BIM Collaborate Pro 
    • Inventor 
    • 3ds Max 
    • PlanGrid 
    • SolidWorks 
    • SketchUp 

    These tools enable us to deliver accurate, high-quality outputs aligned with international standards. 


  • How can ADDMORE's engineering drawings and ERP solutions transform the efficiency and accuracy of our engineering projects?

    ADDMORE specializes in producing detailed and precise engineering shop drawings, 

    which are essential for fabrication, assembly, and installation processes. These drawings ensure that all components are accurately represented, reducing errors and rework during construction. 


    Additionally, their Enterprise Resource Planning (ERP) solutions integrate various project facets, providing a centralized 

    platform for managing resources, schedules, and budgets. This integration streamlines workflows, enhances communication among stakeholders, and leads to more efficient project execution. 


  • What advantage does ADDMORE have over its competitors?

    ADDMORE has several strategic and service-based advantages over competitors, especially when viewed across its multi-service offering and industry niche. 


    1. Industry Experience That Spans the Globe 

    Led by Colin Addley, with experience in the UK, UAE, KSA, Australia, Hong Kong, Philippines, and the U.S., ADDMORE offers a deep understanding of international standards, codes, and workflows. That global exposure makes ADDMORE uniquely positioned to anticipate challenges and align with diverse client expectations.


    2. A Unique Hybrid Model: Services + Talent 

    Unlike most companies that offer either outsourcing or offshoring - ADDMORE offers both project-based services (fixed-scope, milestone-driven) and dedicated remote staff (monthly based, client-managed). This means clients can scale on demand, choosing one drafter for a few weeks, or building an entire offshore team or “POD.” 


    3. Specialized in the AEC Industry 

    ADDMORE focuses squarely on Architecture, Engineering, and Construction (AEC) support, which gives it a sharper edge than generic BPO providers. 


    Services are tailored to sectors like millwork, natural stone, FF&E, interior design, and hospitality fitout—including shop drawings, take-offs, and renderings.


    4. Personalized, Boutique-Style Service 

    Clients deal with real people—not just platforms. ADDMORE offers hands-on project management, team supervision, and a consultative approach to building long term solutions rather than just filling roles. 


    5. Managed Professional Offshore Teams (PODs) 

    ADDMORE’s POD model means your offshore staff aren’t floating freelancers—they’re part of a professionally managed team with oversight, structure, and continuity. 


    Even during usage pauses, ADDMORE maintains the relationship and readiness.


    6. Based in the U.S. with Philippine Operations 

    Having a U.S. presence in Las Vegas ensures trust, contracts, and billing are handled onshore—while production teams in the Philippines provide cost-effective, high-quality support. 


    7. Extensive Service Scope 

    From AutoCAD drafting to BIM, 3D renderings, quantity take-offs, ERP solutions, marketing design, and virtual assistants, ADDMORE is a one-stop partner—reducing the hassle of dealing with multiple vendors. 


    8. Reputation for Reliability and Value 

    ADDMORE’s tagline: “Lots More Value” is more than a slogan. It speaks to their commitment to providing reliable delivery, skilled talent, and consistent communication.

  • In what ways does ADDMORE's project management and FF&E sourcing consultancy ensure seamless integration and execution of complex design and construction projects?

    ADDMORE's project management services encompass comprehensive planning, 

    coordination, and execution strategies tailored to complex design and construction projects. Their expertise in Furniture, Fixtures, and Equipment (FF&E) sourcing ensures that all elements are procured and integrated seamlessly, aligning with the project's design intent and functional requirements. 


    By outsourcing these services to ADDMORE, clients benefit from reduced material and labor costs, adherence to project timelines, and the assurance that deliverables meet high-quality standards. 


  • How does ADDMORE's approach to quantity takeoffs and cost management contribute to more transparent and accurate budgeting in construction projects?

    Accurate quantity takeoffs are vital for transparent and reliable budgeting in construction projects. ADDMORE's quantity surveying services provide precise estimates of materials, labor, and other resources required for a project. 


    This meticulous approach aids in developing realistic budgets, minimizing the risk of cost overruns, and facilitating 

    informed decision-making throughout the project lifecycle. 

  • What advantages do ADDMORE's architectural drawings, BIM services, and renderings offer in enhancing the visualization and planning stages of architectural projects?

    ADDMORE offers a range of architectural services, including detailed drawings, Building Information Modeling (BIM), and high-quality renderings. These services enhance the visualization and planning stages of architectural projects by providing clear and comprehensive representations of designs. 


    BIM services, in particular, allow for the creation of detailed 3D models that facilitate better collaboration, clash detection, and project coordination among various disciplines. 

  • Does ADDMORE Services integrate with our existing systems and software?

    Yes, ADDMORE Services works to integrate with your existing systems and software.

     

    We aim to ensure smooth collaboration by using compatible tools or by customizing integrations that align with your workflow. 

  • What AI tools or automation does ADDMORE use to improve efficiency?

    ADDMORE Services leverages AI tools and automation for tasks like project management, data analysis, and process optimization.


    These tools are designed to reduce manual effort, improve accuracy, and enhance productivity for both 

    outsourced and in-house teams 

Working With Offshore Teams

  • Do I need to train your offshore staff?

    Our offshore staff are trained to align with your business policies, standards, and workflows. If your company has specific processes (for example, specialized BIM modeling for large projects), we’ll coordinate any necessary training to ensure seamless integration. 


    Rest assured, we’ll proactively advise you if additional training is recommended for your project’s success. Our goal is to 

    minimize your effort while delivering results that meet your expectations. 

  • How do you ensure quality and manage remote teams?

    We maintain high standards through a rigorous hiring process, structured workflows, and dedicated oversight:

     

    Comprehensive Hiring & Screening 

    - Role-specific testing (technical skills, language proficiency, and soft skills evaluation) 

    - Psychological assessments for cultural fit and teamwork 


    Proven Management Systems 

    - ISO 9001 certification (in progress) with documented workflows 

    - Secure collaboration tools (Dropbox, MS Teams, email, WhatsApp) for seamless communication 

    - Experienced team leaders and account managers providing direct support 


    Continuous Oversight 

    - Each team member is backed by an assigned supervisor for real-time guidance 

    - Processes refined over five years of successful remote operations 


    We ensure quality at every step: from talent acquisition to daily operations. 

  • What level of oversight will I have over my outsourced team?

    ADDMORE Services typically provides clients with significant oversight. You'll have direct communication channels with your outsourced team and a dedicated team leader who helps ensure the team meets your expectations. 


    You can track progress, set priorities, and review work regularly. 

  • How does ADDMORE ensure smooth communication between remote teams and in-house staff?

    ADDMORE Services uses modern communication tools like Whatsapp, Microsoft Teams, or other collaborative platforms to ensure seamless communication. 


    Additionally, regular meetings, reports, and updates help keep everyone on the same page. 

  • What kind of training do outsourced employees receive before starting?

    Outsourced employees at ADDMORE Services undergo comprehensive training specific to your business needs. This includes both technical skills related to the job and soft skills like communication, teamwork, and problem-solving. 


  • Do we get a dedicated project management tool or dashboard to track progress?

    We currently utilize Trello for internal project management. However, we are fully capable of integrating with any 

    preferred project dashboard or reporting software that clients wish to implement, in addition to standard Microsoft 

    applications. 


    Additional costs may apply for specialized platform integrations beyond our standard offering. 


  • How does ADDMORE's outsourcing model compare to hiring in-house?

    ADDMORE's outsourcing model offers flexibility, cost savings, and scalability compared to hiring in-house. You can access specialized skills without the overhead of full-time employment and can quickly scale your team based on your needs. 


    There are no recruitment fees, and you get faster onboarding process.


  • What’s the average retention rate for outsourced employees at ADDMORE?

    While specific retention rates can vary, ADDMORE Services typically strives for long-term relationships with its outsourced employees. Retention rates are positively impacted by regular training, clear communication, and an inclusive work environment. 


    Talking about numbers, more than 40% of ADDMORE Services are with the company for more than 4 years. Many of them have 

    worked with our founder and president, Colin Addley, for over 15 years. 



Performance, Satisfaction, & Support

  • What happens if I’m not satisfied with the service?

    Your satisfaction is our priority. If any issues arise, here is our streamlined resolution process: 


    1. Immediate Action 

    - Contact our Office Manager, and we will address your concern within 24 hours. 


    2. Fair Assessment 

    - If the issue stems from our side, we will replace the involved personnel and ensure timely completion, even if it requires overtime or weekend work. 

    - If the concern relates to client-side factors (for example, delayed/incomplete information), we will clarify 

    transparently and collaborate on a solution. 


    3. Client-Centric Resolution 

    - A constructive meeting will be held to align on the next steps, ensuring your needs are met while maintaining the highest service standards.

     

    We are committed to accountability, transparency, and your long-term success. 


  • What happens if I’m not satisfied with an outsourced team member’s performance?

    If you're not satisfied with the performance of an outsourced team member, ADDMORE Services will work with you to address the issue.


    We may provide additional training, coaching, or even replace the team member if necessary to ensure your expectations are met. 


  • Do you have a refund policy in place?

    We focus on fixing issues rather than refunds. If you are unsatisfied, we will promptly replace personnel or adjust our approach to meet your needs within agreed scope. While refunds aren't standard for our people-based services, we guarantee a solution. 


    Key features: 

    ✔ Immediate corrective action 

    ✔ Personnel replacement if needed 

    ✔ Solution-focused approach 


Security, Compliance, & Standards

  • How do you ensure data security and confidentiality?

    We maintain robust security protocols through the following measures: 


    - Secure Platforms: Utilization of Microsoft Teams and Dropbox, both equipped with enterprise-grade security features. 


    - Two-Factor Authentication (2FA): Mandatory for all team members to prevent unauthorized access. 


    - Custom Solutions: Should clients require enhanced security, we can implement a dedicated client portal (additional cost applies, as this is not part of our standard offering). 


    - Strict Confidentiality: We enforce rigorous confidentiality practices and are fully prepared to execute Non-Disclosure Agreements (NDAs) to align with client requirements. 


    ADDMORE Services takes data security seriously, implementing best practices in encryption, secure storage, and access management. All team members are trained on confidentiality protocols, and strict agreements are in place to safeguard your data.


  • What compliance standards does ADDMORE follow?

    ADDMORE Services adheres to various compliance standards, including GDPR and ISO certifications, to ensure that all 

    processes meet industry regulations and protect sensitive information. 

  • Do you have a Health and Safety policy in place?

    Yes, you may view it in full here.

  • Do you have a professional indemnity insurance and workers' compensation insurance in place?

    Yes, we have a professional indemnity insurance with a $1,000,000 coverage. If a client requires a larger value to be covered, we can do so but the cost will be charged to the client. 


    As for workers' compensation insurance, we do not have this in place as we have no onsite personnel. All our team membets are working remotely.


Portfolio & Proof of Work

  • What is your turnaround time?

    We work five days a week, and our 

    large team can provide exceptional 

    turnaround times when required. We 

    can extend our working day from 8 

    hours to 10 hours and work Saturdays; 

    however, this will be reflected in the 

    pricing as required. 


    We deliver projects on deadlines 

    agreed upon as a matter of 

    commitment to our written word. 


  • Can I see examples of past work or case studies?

    While many of our projects are protected by non-disclosure agreements, we maintain a portfolio of approved work samples and case studies that we can share upon request. 


    Please contact our team to discuss what specific examples would be most 

    relevant for your review. 

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